Shipping and Returns

Delivery Charges
Free delivery in the UK mainland over £150
£7.50 for under £150

Delivery Zones
United Kingdom includes the UK mainland.
Please ring for quote for delivery outside UK mainland.

Delivery
Normally your order should be delivered within 2 to 3 days, but due to the seasonal nature of our store, certain products such as tents, sleeping bags and rucsacks may only be available from January/February through to September. Most other items should be available at all times. All items for sale are usually kept in stock. If for any reason we cannot dispatch your order within 48 hours (excluding weekends) we will notify you by telephone or email. You will be given the opportunity to cancel the out of stock items or will be given an expected date of delivery.

Returns Policy
Incorrect Goods
If we have sent you the wrong item please let us know within 48 hours by email at mail@campingandkitecentre.co.uk or by phone on 01291 690944 so that we can arrange to rectify our mistake.

Cancellation Rights
In response to the new European Directive on distance selling, incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000, the consumer will have the right to cancel and return goods, subject to giving us written notice (email acceptable) within 7 days of receiving the goods, as long as they have not been used and are in the original packaging. The consumer will bear the cost of returning the goods to us. We will refund within 30 days of receiving the goods back.

Damaged or Faulty Tents
Every tent we ship to a customer will come with an information sheet from us and instructions from the tent manufacturer. BOTH of these sets of information need to be read BEFORE you attempt to erect the tent and adhered to DURING the erection process.
If after erection of your tent (following the instructions provided) you feel that the tent is in some way faulty, then you must inform us of the nature of the fault within 14 days of receipt of the tent. You can phone us on 01291 690944 or email on mail@campingandkitecentre.co.uk. If at all possible you should attach a photo of the fault with your email or you can send a photo from your mobile (please ring for Mobile number). Initially, with the help of the manufacturer, we will attempt to resolve the fault at a distance, i.e. by giving a remedy to the problem over the phone or by e-mail or by sending a replacement part in the mail. If none of these remedies produce the desired results, then the procedure is for the customer to return the tent (or tent part) to us (enclosing a receipt for shipping costs) for inspection of the fault/problem by our in-house experts and possibly by a manufacturer’s representative. If there is a problem with the customer returning the tent (or tent part) to us, we may under certain circumstances arrange for the collection of the item. Until the inspection process is completed we will not be able to issue the customer with a replacement tent (or tent part) or a refund (unless under exceptional circumstances).

If we/the manufacturer is happy that the damage/fault is as a result of a manufacturing problem or defect, we will be happy to release a replacement tent (or tent part) to the customer and/or refund the costs of the tent plus the return shipping costs.

Please be reminded of some basic Sale of Goods Act stipulations. If you are returning goods to us (faulty or otherwise) within 28 days of purchase, you may be entitled to a repair, replacement or a refund. After 28 days you are only entitled to a repair or a replacement under the terms of the manufacturer’s warranty (which will usually cover you for 12 months after purchase) or, under certain circumstances, a credit note. If you have returned faulty goods to us, we are entitled to a ‘reasonable period’ to inspect the goods and reach an informed decision. Trading Standards has deemed that a ‘reasonable period’ for goods not in daily use as being 28 days.
These conditions do not affect your statutory rights as a consumer.

PLEASE NOTE THAT RETURNS SHOULD BE IN THE ORIGINAL PACKAGING WHERE POSSIBLE.  If this is not possible they must be adequately packaged to protect the goods in transit.

Returns address:
The Camping and Kite Centre, Raglan Garden Centre, Old Abergavenny Road, Raglan, Monmouthshire NP15 2BH

Please e-mail returns queries to mail@campingandkitecentre.co.uk